Terms of service

Welcome to Rusticana Wagyu and Lamb! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. General

These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms of Service.

2. Eligibility

You must be at least 18 years old to make a purchase from our store. By making a purchase, you confirm that you meet this age requirement.

3. Account

To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Orders

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason. If we cancel an order, we will notify you and provide a full refund.
  • Order Changes: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request.

5. Pricing and Payment

  • Pricing: All prices are listed in South African Rand (ZAR) and are subject to change without notice.
  • Payment: We accept various forms of payment. By submitting your payment information, you authorise us to charge the specified amount to your payment method.

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on our shipping and delivery practices.

7. Returns and Refunds

  • Returns: Due to the perishable nature of our products, we do not accept returns.
  • Refunds: If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. We will review your request and provide a refund or replacement if deemed appropriate.

8. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content on our website are fully accurate, complete, reliable, current, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of products from our store.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website constitutes your acceptance of any changes to these Terms of Service.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at braai@rusticanafarm.com or on WhatsApp at +27 79 159 6755.

Thank you for shopping with us! We appreciate your business and look forward to serving you.