Refund policy

At Rusticana Wagyu and Lamb, we strive to provide the best quality products and service to our customers. Please review our refund policy below for information on how we handle refunds and replacements.

Refund and Replacement Policy

Perishable Products:

Due to the perishable nature of our products, we do not accept returns.
If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

Damaged or Incorrect Products:

If you receive a damaged or incorrect product, please notify us immediately.
Provide us with a description of the issue and, if possible, include photos of the damaged or incorrect item.

Refund Process:

Upon receiving your request, we will review the information provided.
If your request is approved, we will issue a refund to your original method of payment or provide a replacement product.

Refund Timelines:

Refunds typically take 5-10 business days to process and appear in your account.
Replacement products will be shipped out as soon as possible after approval.

How to Contact Us:

For any refund or replacement requests, please contact our customer support team at braai@rusticanafarm.com or WhatsApp us at +27 79 159 6755.

Include your order number and details of your issue to help us assist you more efficiently.
Thank you for shopping with us! We value your satisfaction and are here to ensure you have a positive experience with our products.